Refund & Return Policy

Last updated: July 4, 2026

Welcome to Velanto (www.velanto-boutique.com). We take immense pride in curating premium women's fashion and contemporary apparel. Our policies are fully structured to comply with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010.

Because we ship our garments directly from our international partner fulfillment centers to bring you the finest seasonal styles at competitive price points, we have established a clear and fair return framework. Please review the terms below carefully before initiating a return request.

1. Return Eligibility Criteria (Change of Mind / Wrong Fit)

Under the ACL, online retailers are not legally required to accept returns for change of mind or incorrect sizing selections. However, Velanto voluntarily offers this option. To qualify for an approved change-of-mind refund, the garment must meet strict hygiene conditions:

• The garment must be completely unworn, unwashed, and unaltered.
• The item must have all original manufacturer tags, labels, and hygiene seals firmly attached.
• The apparel must be enclosed within its original, undamaged retail packaging.
• Items showing signs of cosmetics, makeup stains, perfumes, deodorant traces, smoke smells, or pet hair will be rejected immediately and cannot be refunded.

2. Return Shipping Fees & Logistics

For all voluntary or change-of-mind returns, **the customer is solely responsible for covering all return shipping costs** back to our designated international fulfillment facility. Outbound shipping fees paid at checkout are non-refundable. We strongly recommend utilizing a trackable shipping service with signature delivery, as Velanto cannot accept liability for return items lost or damaged during transit.

3. Consumer Guarantees: Faulty, Damaged, or Incorrect Items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a fashion piece arrives **damaged, torn, structurally defective, or if you received the completely incorrect product/size** (constituting a major failure), you are entitled to a replacement or full refund.

Please inspect your boutique parcel immediately upon arrival. If a fault is discovered, contact us within 48 hours of delivery at info@velanto-boutique.com. Please include your original Order Number alongside **clear, well-lit photos or video proof** highlighting the fabric defect or picking error. Once validated, we will cover the return logistics costs or issue a free replacement/100% full refund immediately.

4. How to Initiate Your Return

To start your return processing seamlessly, please follow these operational steps:

1. Email our style concierge desk at info@velanto-boutique.com with your Order Number and specific items you wish to return.
2. Our team will review the request and supply you with the authorized international warehouse address and necessary shipping instructions.
3. Ship the package via your trackable carrier and email us back with your active return tracking number.

5. Refund Processing Timelines

Once your returned garment is safely delivered to our facility and undergoes inspection to verify its original tags and unworn condition, we will issue an email notifying you of the approval or structural rejection of your claim. Approved refunds are credited automatically back to your original payment gateway (credit card/digital wallet) within 7 business days. Please allow local Australian banking institutions a few additional processing days to clear and post the balance to your account statement.